Terms & Conditions

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PRIVACY POLICY

Balance Life ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you use our online platform and services related to yoga, meditation, nutrition, and wellness.

1. Information We Collect

Personal Information: Name, email, phone number, billing information
Health & Wellness Data: Information voluntarily provided related to your health goals
Technical Data: IP address, device details, browser type, usage behavior

2. Use of Information

We use your data to:

Provide and personalize services
Process payments
Improve platform functionality
Communicate with you
Comply with legal obligations

3. Sharing of Information

We do not sell your data. We may share it with:

Trusted service providers (e.g., payment processors)
Legal authorities when required
Successors in case of merger or acquisition

4. Data Security

We implement security measures such as encryption, secure servers, and access controls to safeguard your data.

5. Your Rights

You may:

Request access, correction, or deletion of your data
Withdraw consent
Contact us at: [Insert Email]

Cancellation and Refund Policy

We aim to provide flexibility while ensuring fairness to our instructors and scheduling. Please read our policy carefully.

1. Class/Session Cancellations

Cancellations made 24 hours before the scheduled session will be fully refunded or credited.
Cancellations made within 24 hours are non-refundable.
In the event of cancellation by Balance Life, you will receive a full refund or be rescheduled.

2. Subscription/Membership Cancellations

Subscriptions can be cancelled at any time, but no partial refunds will be issued for the current billing cycle.
Refunds are only processed if technical issues prevent access to services for more than 72 hours.

3. How to Request a Refund

Email us at [Insert Email] with your booking reference and reason for cancellation. Refunds, if applicable, will be processed within 7–10 business days.

Cancellation and Refund Policy

Balance Life offers physical products like wellness kits, merchandise, or materials associated with our services.

1. Shipping Coverage

We currently ship within [Insert Countries/Regions].
Delivery timelines vary by location and are typically 5–10 business days.

2. Shipping Charges

Calculated at checkout based on weight and destination.

We aim to provide flexibility while ensuring fairness to our instructors and scheduling. Please read our policy carefully.

1. Class/Session Cancellations

Cancellations made 24 hours before the scheduled session will be fully refunded or credited.
Cancellations made within 24 hours are non-refundable.
In the event of cancellation by Balance Life, you will receive a full refund or be rescheduled.

2. Subscription/Membership Cancellations

Subscriptions can be cancelled at any time, but no partial refunds will be issued for the current billing cycle.
Refunds are only processed if technical issues prevent access to services for more than 72 hours.

3. How to Request a Refund

Email us at [Insert Email] with your booking reference and reason for cancellation. Refunds, if applicable, will be processed within 7–10 business days.

Free shipping may apply for orders above a specified amount.

3. Order Processing

Orders are processed within 2–3 business days of payment.
You will receive a tracking number once the order is dispatched.

4. Delays and Exceptions

Delivery delays due to unforeseen circumstances (e.g., weather, pandemic) are not our liability.
For undelivered packages due to incorrect address, reshipping charges may apply.

5. Damaged or Missing Items

Report within 3 days of delivery with photos.
We will offer a replacement or refund based on the assessment.

For queries, contact us at: [Insert Email or Support Contact]